Features and benefits:
- On-site and remote engineering for incident remediation and project work
- Monitoring solutions provide customers with an alert within 5 minutes of an incident occurring
- Web-based incident dashboard for real-time status updates
- Centralised European Service desk with multilingual capabilities providing remote support for your entire Data Centre located infrastructure
- Service Level Agreement backed by guarantees
- Vendor escalation and co-ordination
- Monthly customer service report
- LAN, Server, Backup, Storage Management Service—Manage LAN and server incidents, change and implementation, systems analysis and consultation
- Monitoring—Extensive, installation-free monitoring, with comprehensive reporting via a web-based dashboard and problems fixed remotely
- Centralised European, multilingual service desk
Coverage
NTT Europe currently has 15 data centres in Europe alone, located in the UK, France, Spain, Italy, Holland, Belgium, Germany and Switzerland.