NTT’s Remote Monitoring offer 24x7 proactive maintenance and support for a comprehensive range of networking equipment, servers, firewalls and applications via encrypted Internet connections. False alerts are filtered out by experts so you are only made aware of alerts that are or are about to affect system performance or availability.

Features and benefits:

• ‘Agentless’ and ‘VPN-less’ monitoring, with nothing to install on servers or to configure on network equipment (including firewalls)
• Event alerts only when your attention is required
• Deep level, extensive monitoring―much more than the ping or latency tests offered by some companies: e-mail, pager or mobile phone notification for dozens of performance statistics; vulnerability scanning; patch management; intrusion and firewall monitoring; remote control and task execution; non-VPN file transfer; agent-less architecture. Over 1000 predefined conditions are monitored for a large array of network devices, including enterprise-scale devices
• Minimal setup time, typically less than half a day, pre-configured monitoring policies can be tweaked to your specific requirements
• Real-time, web-based dashboard lets you see exactly what is going at all times, together with e-mailed reports sent on a scheduled basis and/or up to one-year historical trend analysis available on request
• Remote control is included as standard, no VPN required, thus allowing our engineers to connect and fix problems if remediation is requested
• Notification within 5 minutes of an event occurring and 4-hour response to incidents needing attention
• Unlimited changes to monitoring policy allowed during first month for tuning purposes
• On-site engineering (subject to location), during business hours unless otherwise agreed
• Asset Management, with full visibility of hardware and licenses
• Events and Fault Monitoring, using thousands of preconfigured alerts tailored to your requirements
• Performance Management: historical and real-time trend/performance tracking
• Security Management, for managing patches and hot fixes