Strategically, the service desk is probably the most important IT function to an organisation. The service desk is the window on the level of service and professionalism offered by all other components of a service support offering. 

NTT Europe have invested heavily in this vital area of IT support. The result is a managed service which can either be purchased on a stand alone basis or which is supplied free of charge, as an integral component of any other managed service offered by NTT Europe.
The depth of our managed service desk offering allows us to provide you with a simple call logging facility, a technical 2nd tier escalation facility, or any combination in-between.

Features and benefits

• Single point of contact for all other NTT Europe managed services
• Facilitates the restoration of normal operational service with minimal impact on customer
• Call management
• Alert monitoring
• Customer and 3rd party liaison
• Dispatch of branch engineers
• Customer web portal
• Operates on a 24 x 7 basis
• Multi lingual support with service level guarantees on incident response time
• The service desk forms the entry point to the NTT Europe IT managed service portfolio. Other services like remote PC incident management, remote server incident management, remote monitoring, and onsite engineering, can be “bolted” on at any stage.